Frequently Asked Questions
tkbzi FAQ — Answers to All Your Questions
Accounts, payments, games, bonuses, and responsible gaming — detailed answers to everything, all in one place.
Welcome to tkbzi. This FAQ page brings together answers to the most common questions from players in Bangladesh — from registration and depositing or withdrawing money via bKash and Nagad, to cricket betting, slots, bonus terms, and responsible gaming. Every answer is written in plain English so you can find the right information quickly. If you cannot find your question here, contact our 24/7 live chat support.
Account and Registration
To open an account at tkbzi, you need an active mobile number, a unique username, and a strong password. After registration, you may be asked to upload a government-issued ID or passport copy for identity verification (KYC). Registering with accurate information makes the withdrawal process faster and hassle-free.
Each player may open only one account. Creating multiple accounts under the same person's name goes against tkbzi's rules and may result in account suspension. If you cannot access your existing account, please contact the support team via live chat.
Go to the tkbzi Login page and use the "Forgot Password?" option. A verification code will be sent to your registered mobile number. Use that code to set a new password. If you run into any issues, contact our 24/7 live chat support — problems are usually resolved within a few minutes.
tkbzi is for players aged 21 and above only. You must confirm your age when creating an account. An ID may be requested for age verification. If an underage account is found, it will be closed immediately and any deposited funds will be returned.
KYC verification is usually completed within a few hours, though it may take a little longer during busy periods. Submitting clear, legible images speeds up the process. You will receive a notification once verification is complete. For any questions, reach out via live chat.
Deposits and Withdrawals
Funds deposited via bKash are usually credited to your tkbzi account within a few minutes. Network delays may occasionally cause this to take up to 5–10 minutes. If your deposit does not appear, contact live chat with your payment reference number and our team will resolve it quickly.
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer) is ৳100. The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount will not be accepted, so please confirm your balance before requesting a withdrawal.
Withdrawals from tkbzi to Nagad are usually processed within 30 minutes to 3 hours. The same timeframe applies to all payment methods. Withdrawals from verified accounts are processed faster. If you do not receive your funds within the expected time, contact support immediately.
tkbzi does not charge any deposit or withdrawal fees of its own. However, your bKash, Nagad, Rocket, or bank may apply their own transaction charges — that is part of those services' own policies. Check your mobile banking service's terms for details, or ask via tkbzi live chat.
Yes, both Rocket and Upay can be used to deposit directly at tkbzi. Select your preferred method on the payment page and follow the instructions. The minimum deposit amount is the same for all methods — ৳100. Bank transfer is also available for larger deposits.
A withdrawal request can be cancelled before it starts processing. Once processing has begun, cancellation may not be possible. To cancel quickly, contact live chat with the request's reference number. The support team will check the status and provide as much assistance as possible.
Games and How to Play
To bet on BPL or any cricket match, go to the Cricket Betting section. You can place bets on various markets before the match starts or while it is live — match winner, run totals, wickets, over/under, and more. The minimum bet amount and odds for each bet will be clearly shown on screen. Verify all details before confirming your bet.
RTP is the theoretical percentage of total bets that a slot or casino game returns to players on average over the long term. A higher RTP means a comparatively higher return over time. For the specific RTP of a game, check the relevant game developer's official page (such as Pragmatic Play, PG Soft, or JILI) — tkbzi ensures fair play.
Yes, tkbzi is fully mobile-friendly. You can play all games from the browser on any Android or iOS smartphone or tablet. No separate app download is needed. Slots, Live Casino, Cricket Betting, Bingo — enjoy everything with an optimized mobile experience.
In Live Casino games, a real dealer runs the game live from a professional studio via video streaming. You can play live roulette, blackjack, or baccarat from home. Games from top providers like Evolution Gaming and Ezugi are available on tkbzi, making it transparent and secure.
Aviator is a crash-style game by Spribe. As the plane flies, the multiplier increases — cash out before the plane crashes and you win. The longer you wait to cash out, the higher the reward — but the risk increases too. It is fast-paced and exciting, so play responsibly with a set budget.
Bonuses & Promotions
As a new member at tkbzi, you will get a 100% bonus on your first deposit up to ৳20,000. For example, deposit ৳1,000 and get a ৳1,000 bonus — total balance ৳2,000. For deposits of ৳42,000 or more, you receive the maximum ৳20,000 bonus — total ৳62,000. To claim the bonus, log in to your account and complete your first deposit.
Wagering requirement means the total amount you need to bet before you can withdraw bonus funds. At tkbzi it is 15 times (15x). That means if you receive a ৳1,000 bonus, you need to bet a total of ৳15,000 before withdrawing. This is relatively low in the industry — player-friendly terms.
tkbzi has 4 VIP levels — Bronze, Silver, Gold, and Platinum. Your level goes up the more you play regularly. Weekly cashback benefits: 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum. Higher levels also come with priority support and special offers.
In most cases the welcome bonus can be used on slots, fishing games, and bingo. Restrictions may apply to certain game categories — full details are available on tkbzi's Terms & Conditions page. If in doubt, confirm through live chat before using the bonus.
VIP cashback is credited to your account at a set time every week. The cashback amount depends on your VIP level and your total bets for that week. It is added as funds you can use directly in games. You will receive a notification once the cashback is credited.
Security & Responsible Gaming
Yes. tkbzi uses SSL encryption technology to keep all transactions and personal information secure. Your data is not shared with third parties. Read our Privacy Policy for details. We ensure fair play and operate as a safe and reliable platform.
Absolutely. tkbzi is committed to responsible gaming. If you feel you need a break, let our team know via live chat or email — they will arrange to temporarily or permanently close your account. Visit the Responsible Gaming page for more details.
If you or someone you know shows signs of a gaming addiction, please seek professional help. tkbzi's 24/7 live chat support is always here for you. We are ready to help with setting financial limits, reality checks, and self-exclusion options. Play responsibly — enjoyment is the whole point.
All games at tkbzi are from top international providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) — who use certified Random Number Generators (RNG). This means every game result is completely random and cannot be controlled by anyone. tkbzi ensures fair play.
tkbzi support is available through two channels: the live chat button on the site — where you get 24/7 support in Bengali; and you can email us at [email protected]. Our team is always ready to help with any account issues, payment questions, or game-related queries.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. On live chat, you can expect a response within minutes on average.
Live Chat — start from the button at the bottom right corner of the site