tkbzi Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how tkbzi collects, uses, and protects your data.
Important Notice: Please read this privacy policy carefully. By using the tkbzi platform, you are considered to have read and agreed to all the terms of this policy.
tkbzi operates a reliable and secure platform for online gaming users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy will inform you about what types of information tkbzi collects, why it is collected, how it is used, and what steps we take to keep your information secure.
This policy applies to all of tkbzi's digital services — the website, mobile interface, and all associated platforms. If you use our services, it will be assumed that you have read and agreed to the contents of this policy.
Table of Contents
1 Scope of Data Collection
Both the information you voluntarily provide when creating an account and using services on the tkbzi platform, and the information collected automatically, are covered under this privacy policy.
Personal Identity Information
The information you provide during the registration process may include:
- Full name (Bengali or English)
- Date of birth (for age verification — service is available to users aged 21+ only)
- Valid email address
- Password (stored in encrypted form — never readable in plain text)
- Mobile number (for verification and security purposes)
Financial Transaction Information
The following information may be required to process deposits and withdrawals:
- bKash / Nagad / Rocket / Upay account number (for transaction verification purposes only)
- Bank account details (where applicable)
- Transaction amount and timestamp
- Visa or Mastercard details (where applicable — full card numbers are not stored in our system)
Gaming Activity Information
- Game play history and session duration
- Bet amounts and outcomes
- Bonuses and promotional offers used
- VIP level progress and points
Technical and Device Information
- IP address and geographic location (approximate)
- Browser type and version
- Operating system
- Device ID
- Referral source and visit time
2 Methods of Data Collection
tkbzi collects user information through various legitimate methods. Each method is transparent and consistent with applicable laws and regulations.
2.1 Directly Provided Information
You voluntarily provide information when you fill out the registration form, update your account details, complete a transaction, or contact our customer support. This information is the most important and is essential for managing your account.
2.2 Automatically Collected Information
When you browse our platform, certain information is collected automatically. This includes log files, cookies, web beacons, and similar tracking technologies. This information is primarily used to improve service quality and ensure security.
2.3 Information Collected via Third Parties
Some information may be collected through payment gateways (such as bKash, Nagad, Rocket) and identity verification agencies. However, those third parties' own privacy policies apply, and tkbzi only receives the information it needs.
3 Purpose of Data Use
tkbzi uses your information only for specific, legitimate, and transparent purposes. We never sell your information or use it for unauthorized purposes.
Account Management
Your information is used to complete the registration process, verify your account, maintain login security, and confirm your identity.
Financial Transaction Processing
Financial information is used to securely process deposits, withdrawals, and bonus payments. Every transaction is verified and recorded.
Fraud Prevention
Behavioral and transaction data is analyzed to detect and prevent unauthorized account use, money laundering, and fraudulent activity.
Customer Support
Relevant account information is used to provide you with prompt and effective assistance in resolving complaints or issues.
Service Quality Improvement
Information is used to analyze user experience and improve the platform's game selection, navigation, and overall quality.
Relevant Communications
To inform you about new bonuses, promotions, and important updates — provided you have consented to receive such communications.
Note: tkbzi never sells your information to advertisers or marketing agencies. Privacy is a core part of our principles.
4 Sharing Data with Third Parties
tkbzi does not, as a matter of policy, sell, rent, or share your personal information with unauthorized third parties. However, in certain specific circumstances and under strict conditions, sharing information may be necessary:
4.1 Service Provider Partners
A minimum amount of information necessary for operations may be shared with payment processing, identity verification, technical infrastructure, and game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt). These partners are contractually obligated to protect the confidentiality of the information.
4.2 Legal Obligations
If providing information is required under a court order, regulatory authority directive, or applicable law, tkbzi will be obligated to provide the relevant information. In such cases, we will endeavor to notify you in advance to the extent possible.
4.3 Anti-Money Laundering (AML) Compliance
Relevant information may be shared with the relevant authorities in order to comply with international Anti-Money Laundering and counter-terrorism financing regulations.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, in such cases, the new entity will be contractually bound to ensure protections equivalent to this privacy policy.
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the tkbzi website. Cookies are small text files stored on your device that improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the platform's basic functionality. They are used to maintain login sessions, perform security checks, and save form data. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings — such as your preferred game categories, language preference, and display settings.
5.3 Analytics Cookies
These cookies collect information to help us understand how the website is used. We use statistics such as which pages are visited most and how long users stay on them to improve our service. These cookies do not contain directly identifiable personal information.
You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
6 Data Storage and Security Measures
The security of your information is our highest priority. tkbzi follows industry-standard security technologies and practices to operate a safe and reliable platform.
6.1 Encryption Technology
All data transmitted on the tkbzi platform is secured through SSL (Secure Sockets Layer) encryption. Passwords and sensitive information are always stored in encrypted form — no staff member or system can read them in plain text.
6.2 Data Retention Period
Necessary information is retained for as long as your account is active. Even after an account is closed, certain records may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention purposes.
6.3 Access Controls
Only authorized tkbzi staff can access your information, and only for the purpose of carrying out necessary operations. All access is logged and regularly audited.
6.4 Response to Security Breaches
If a data breach occurs that creates a risk to your information, we will notify you as quickly as possible and take the necessary protective measures.
Your Role: You also have a responsibility for the security of your account. Use a strong password, do not share your login details with anyone, and notify us immediately if you notice any suspicious activity.
7 User Rights
tkbzi respects your rights regarding your personal information. You have the rights described below and may exercise them at any time:
Right to Access
You may request at any time to see what information tkbzi holds about you. We will provide that information within a reasonable timeframe.
Right to Correction
If there is any incorrect or incomplete information in your profile, you may request that it be corrected. Some information you can update yourself from your account settings.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, this may not be fully possible in cases involving legal obligations, an active account balance, or an ongoing dispute.
Right to Restrict Processing
You may request that your information be restricted from use for specific purposes, or that you be removed from marketing communications.
7.5 How to Exercise Your Rights
To exercise any of the rights listed above, please contact us via our 24/7 live chat support or by email. We will respond to your request as quickly as possible after verifying your identity.
8 Protection of Minors
tkbzi's services are only for individuals aged 21 or above. We do not knowingly collect information from minors.
8.1 Age Verification
Through date of birth verification during the registration process, we ensure that only adults are participating on the platform. In cases of doubt, additional identity documents may be requested.
8.2 If a Minor's Information is Detected
If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted. The process of refunding any balance will be initiated.
To parents and guardians: If you believe your child or minor dependent has registered on this platform, please contact us immediately.
9 Payment Information Security
The security of financial transactions is especially important to tkbzi. The highest security standards are maintained for all transactions carried out through bKash, Nagad, Rocket, Upay, and bank transfer.
9.1 Payment Information Storage Policy
Full card numbers or mobile banking PINs are not stored on tkbzi servers. After a transaction is completed through the payment gateway, only the transaction reference number and amount are recorded.
9.2 Multiple Layers of Security
A two-step verification process is followed during deposits and withdrawals. In the case of unusual transactions, an automated alert system is activated and the account holder may be asked to verify.
9.3 Withdrawal Security
Withdrawal requests are processed only to registered and verified payment methods. The minimum withdrawal amount is ৳1,000 and processing is generally completed within 30 minutes to 3 hours.
10 Privacy Policy Changes
10.1 Notice of Changes
tkbzi reserves the right to update or amend this privacy policy at any time. For significant changes, we will send a notification to your registered email or provide a clear notice on the platform.
10.2 Effective Date of Changes
The revised privacy policy will be considered effective from the date it is published on this page. If you continue to use the platform after any changes, it will be assumed that you have accepted the new policy.
10.3 Previous Versions
To view previous versions of this policy, please contact our customer service department. We maintain a history of the policy.
11 Contact & Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us through the channels below. Our team is available around the clock to assist you.
Live Chat Support
Our 24/7 live chat service provides direct support in Bengali through the live chat button on the site. Use live chat for immediate assistance on any urgent privacy-related matters.
Available 24 hours a day, 7 days a week
Email Contact
For detailed complaints or formal information requests, contact us by email:
Please include "Privacy Request" in the email subject line.
11.1 Complaint Processing
We take all privacy-related complaints seriously. Upon receiving your complaint, we will review it, take appropriate action, and inform you accordingly. Our goal is to resolve every matter fairly and promptly.
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