tkbzi Terms and Conditions

1. Introduction and Consent

tkbzi (hereinafter "the Platform", "we", "us") operates an online gaming service for players in Bangladesh. These Terms and Conditions ("Terms") apply to every individual ("user", "member", "you") who uses the platform.

By registering on tkbzi, logging into an account, or using any service on the site, you confirm that you have fully read, understood, and agree to these Terms. If you do not agree with any of the terms, please refrain from using this platform.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which form an integral part of these Terms.

2. Eligibility and Age Requirements

The following eligibility conditions must be met to participate on the tkbzi platform:

• You must be at least 21 (twenty-one) years of age. Opening an account or participating in any game on this platform is strictly prohibited for anyone under the age of 21.
• You must create an account in your own name and for your own use.
• You must access the platform from a location where online gaming is not prohibited under your local jurisdiction.
• You must have a valid Bangladeshi mobile number and payment method (bKash, Nagad, Rocket, Upay, or a bank account).
• You are using this platform voluntarily and of sound mind.

tkbzi may request identity verification (KYC) documents at any time. A National ID (NID), passport, or driving licence may be required. Withdrawals may be delayed until verification is complete.

3. Account Registration and Management

3.1 One Account Policy

Each individual may open only one account. Creating multiple accounts using the same person, the same device, the same IP address, or the same payment method is strictly prohibited. If multiple accounts are detected, all related accounts will be closed and any deposited funds may be forfeited.

3.2 Accuracy of Account Information

All information provided at registration — name, date of birth, mobile number, email address — must be completely truthful and accurate. Opening an account with false information is a breach of contract and carries the risk of account closure and forfeiture of deposits.

3.3 Security and Password

It is your responsibility to keep your account login details, password, and any security codes confidential. If you suspect unauthorised access to your account, notify our support team immediately. You are responsible for all activity carried out from your account.

3.4 Account Transfer

Transferring, selling, renting, or allowing another person to use your account is strictly prohibited. Every account is entirely personal.

4. Deposit and Withdrawal Policy

4.1 Deposit Terms

The following payment methods are accepted for deposits on tkbzi: bKash, Nagad, Rocket, Upay, and bank transfer.

• Deposits must be made from a payment account registered in your own name.
• Using third-party payment methods is prohibited.
• If there is any error in deposit details, notify the support team immediately.
• tkbzi does not charge any additional fee for processing deposits, however the third-party payment provider may apply its own fees.

4.2 Withdrawal Terms

• Withdrawals must be made to the same payment method used for the deposit.
• The applicable wagering requirement must be met before withdrawing bonus funds.
• Withdrawal processing may be delayed if identity verification has not been completed.
• tkbzi reserves the right to temporarily suspend a withdrawal if unusual activity is suspected.
• Once a withdrawal request has been successfully submitted, it may not be possible to cancel it.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. Bonus balance cannot be withdrawn without meeting the wagering requirement.

5.3 VIP Cashback Program

tkbzi has four VIP tiers, each offering a weekly cashback benefit:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

You can move up to a higher tier through active play. Specific terms apply to each tier separately.

5.4 General Bonus Policy

• Each bonus offer may only be used once.
• If bonus abuse is detected (bonus arbitrage, coordinated betting, etc.), the bonus will be cancelled.
• tkbzi reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonuses apply only to tkbzi's own games.

6. Gameplay and Fair Play

tkbzi uses software from established game providers to ensure fairness across all its games. The outcome of every game is determined by an independent Random Number Generator (RNG).

• Any complaint about a game result must be reported to the support team within 24 hours.
• If a game is interrupted due to a technical fault, tkbzi will attempt to restore the game from the last saved state.
• Progressive jackpots or in-game bonuses may be lost if you are disconnected due to a network issue — tkbzi is not liable for this.
• tkbzi does not guarantee any specific winnings. All gaming activities carry the risk of financial loss.

7. Prohibited Activities

The following activities are strictly prohibited on the tkbzi platform and, if detected, will result in immediate account closure:

• Money laundering or conducting illegal financial activities
• Bonus arbitrage using multiple accounts
• Using software bots, automated scripts, or hacking tools
• Intentionally exploiting game vulnerabilities or bugs
• Using third-party payment methods or false identities
• Threatening, harassing, or engaging in fraudulent behaviour towards other members
• Helping a minor create an account or allowing them to use an account
• Copying, distributing, or reverse engineering any part of the platform
• Attempting to introduce malicious software or viruses into the platform

8. Privacy and Data Protection

tkbzi uses SSL encryption technology to keep your personal and financial information secure. For detailed information on how we collect, use, and protect your data, please read our Privacy Policy.

• Your personal information is not sold to third parties without your consent.
• Documents submitted for identity verification are stored securely.
• Information may be disclosed under legal obligation or at the request of a regulatory authority.
• If you suspect any unauthorised use of your information, notify us immediately.

9. Responsible Gaming

tkbzi places the highest importance on responsible gaming. We believe gaming should be a form of entertainment — not a financial solution or a source of income.

• Members can set their own deposit limits, loss limits, and session time limits.
• A temporary or permanent self-exclusion request can be made if needed.
• If problematic gaming behaviour is identified, we may reach out to the member concerned.

For more information on responsible gaming, please visit our Responsible Gaming page.

10. Account Suspension and Closure

10.1 Closure at Member's Request

Any member may close their account at any time through our support team. All valid balances will remain withdrawable before the account is closed, however any bonus balance that has not met its wagering requirement will be cancelled.

10.2 Closure by tkbzi

tkbzi may suspend or permanently close an account in the following circumstances:

• Breach of any clause in these Terms
• Failure to complete identity verification or providing false information
• Suspicious financial activity or suspected fraud
• Legal obligation or regulatory directive
• Extended inactivity (more than 12 months)

11. Limitation of Liability

tkbzi endeavours to provide its services without interruption, however liability is limited in the following circumstances:

• Technical faults, server outages, or disruption to third-party services
• Game loss due to internet connection disruption
• Account access by unauthorized third parties (if the member shares their own security information)
• Events beyond tkbzi's control (force majeure, natural disasters, government restrictions)

tkbzi does not guarantee any profit or loss from gaming. Participation in all games is entirely at the member's own risk.

12. Changes to the Rules

tkbzi reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or account notification.

Continued use of the platform after any changes will be considered as your agreement to the new terms. It is therefore advised that you review this page regularly.

The date of the latest update to these terms is noted at the top of the page.

13. Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: 24/7 support available in Bengali — via the live chat button on the site
• Email: [email protected]

We will try to resolve any complaint you have as quickly as possible. Our goal is to provide the best service to every member.